Privacy Policy

1. Who We Are

Website Name: Bearfbar
Website URL: https://www.bearfbar.com
Operator: GOWIF SDN BHD (Company Registration No. 1525853-K)
Registered Address: Level 3, 13A, Jalan Suria Park 1, Bandar Damai Perdana, 56100 Kuala Lumpur, Selangor, Malaysia
Contact Email: bearvape0@gmail.com
Customer Service Phone: +6012-8208852

2. What Personal Data We Collect and Why

We may collect the following categories of personal data:

• Account Information: Name, email address, phone number, shipping address (for order fulfillment).

• Transaction Data: Order details, purchase history, payment records (for completing transactions and after-sales service).

• Technical Data: IP address, browser type, visit time, cookies information (for website security and performance optimization).

• Marketing Preferences: Your subscription status, preferred flavors, and interests (for personalized recommendations).

Reasons for Collection:

• To process orders and deliver products

• To provide customer support

• To send member-exclusive promotions and updates (with your consent)

• For site security and fraud prevention

• To comply with legal and regulatory requirements

3. Comments

When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

4. Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from these images.

5. Contact Forms

When you contact us via a contact form, we collect your name, email address, and message content. This information is used solely for handling your request or after-sales service, retained for 6 months, and will not be used for marketing purposes.

6. Cookies

We use cookies for:

• Essential Functions: To maintain login sessions, shopping cart functionality.

• Analytics & Performance: Collecting anonymous visitor data via Google Analytics.

• Marketing & Retargeting: Using Facebook Pixel, Google Ads remarketing codes.

You can refuse or delete cookies via your browser settings.

7. Analytics

We use Google Analytics to collect anonymous traffic data. For more information, see Google’s Privacy Policy: https://policies.google.com/privacy
Users can opt-out of Google Analytics tracking by installing the browser opt-out add-on.

8. Who We Share Your Data With

We may share your data with the following third parties, only as necessary:

• Payment Processors: Stripe, PayPal (for payment completion)

• Logistics Providers: DHL, J&T, Poslaju (for order delivery)

• Cloud Services: AWS, Cloudflare (for website operation and security)

• Marketing Partners: Facebook, Google (for advertising and analytics)

9. How Long We Retain Your Data

• Order records: 10 years (legal compliance)

• Contact form records: 6 months

• Analytics data: 1 year

• Cookies: Up to 1 year

10. Your Data Rights

You have the right to:

• Request access, update, or deletion of your personal data

• Withdraw consent for marketing communications

• Request a copy of your personal data in a portable format

• File a complaint with a data protection authority

To exercise your rights, please contact us at bearvape0@gmail.com

11. Data Transfers

If your data is transferred outside the European Union (e.g., to Malaysian servers or AWS), we ensure it is protected in compliance with GDPR standards, using Standard Contractual Clauses or equivalent safeguards.

12. How We Protect Your Data

• Encrypted data transmission via HTTPS

• Server firewalls and intrusion detection systems

• Data minimization and access control measures

• Employee data protection training

13. Data Breach Procedures

In the event of a data breach, we will:

• Report internally within 72 hours and activate our emergency response plan

• Notify affected users

• Patch security vulnerabilities and report to relevant authorities

14. Data from Third Parties

We may receive user behavior data from advertising platforms (Facebook, Google) for ad optimization, but we do not obtain personally identifiable information from such sources.

15. Automated Decision Making

We may use automated decision-making in advertising and product recommendations, based on user behavior data, to provide more relevant content. You can request human review at any time.

16. Industry Regulatory Disclosures

As an e-cigarette brand, we comply with Malaysian electronic cigarette sales and advertising regulations, as well as applicable international data protection laws (including GDPR).

📌 Contact Information
bearvape0@gmail.com
Tel: +6012-8208852