Frequently asked questions
How do I contact you to make a purchase?
So glad you chose GOwif/BEARFBAR!
Please click the “Contact Us” button or reach us via WhatsApp or email:
Message us on WhatsApp: 👉 Click here
Or email: 📩 gowif2024@gmail.com
How do I take care of my GOWIF device?
Store in a dry, cool place—avoid heat, humidity, or direct sunlight
Don’t place it on electronic devices
Avoid pressure or impact; keep the device intact
Never soak the device in liquid
If dropped, check for any damage or leakage before using again
How do I know when my GOWIF device is empty?
For non-transparent devices: No vapor with full battery likely means the e-liquid is finished
For display devices: If the screen shows low or empty oil level, it’s time for a new one
What if I receive a damaged e-cigarette product?
We sincerely apologize for the inconvenience. Please follow the steps below:
Take clear photos or videos of the damaged product
Include your order number and a brief explanation
Send everything to gowif2024@gmail.com
Our support team will get back to you within 1–2 working days
What should I do if I smell a burnt taste?
Stop using the device immediately.
If the pod is empty, replace it with a new one
If there’s still liquid inside, the pod may be faulty — replacing it is recommended
Why is my vape not producing vapor?
Here are some common causes and solutions:
1️⃣ Low e-liquid level / Faulty pod
Try replacing the pod with a new one to see if the issue is resolved.
2️⃣ Condensation or e-liquid blocking the connection points
Hold the pod upright and gently tap it on a table, then reinsert it into the device. This may release trapped air bubbles and allow the coil to reabsorb e-liquid.
Use a cotton swab dipped in a small amount of alcohol to clean the metal contacts on both the pod and the device.
3️⃣ Low battery
Check if the device has enough battery. If not, recharge it and try again.
Do you offer wholesale pricing?
Yes! Wholesale customers receive better discounted rates.
📧 Contact bearvape0@gmail.com or WhatsApp +60 12-820 8852 for details.
Do BEARFBAR / GOWIF products come with a warranty?
We provide a limited warranty for products with manufacturing issues under normal use.
⚠️ Please note: damage caused by refilling, tampering, or unauthorized modifications is not covered.
How long is the shelf life of vape pods?
Unopened pods stored under proper conditions have a shelf life of up to 1 year.
👉 Once opened, we recommend finishing within 15 days to ensure the best flavor and vaping experience.
What is the currency value of the products?
All products are priced in Malaysian Ringgit (MYR).
If you require pricing in other currencies, please contact us:
📧 bearvape0@gmail.com
📱 WhatsApp: +60 12-820 8852
How do I use BEARFBAR / GOWIF products?
It’s very simple:
1️⃣ Open the package
2️⃣ Remove the rubber cap from the device or pod
✅ All our products are ready-to-use, with no extra setup required.
How should I store BEARFBAR / GOWIF products?
✅ Keep in a cool, dry place away from direct sunlight and high temperatures.
✅ Store pods upright to prevent leakage.
✅ Keep out of reach of children and pets.
Can I bring e-cigarettes on a plane?
✅ Yes, e-cigarettes can be carried in your hand luggage but are strictly prohibited for in-flight use.
📌 Tip: Store the device and pods separately for safety.
📌 Liquids (including e-liquids) must comply with airline regulations: usually ≤100ml per containerin carry-on baggage.
Do your products contain tobacco?
No. Our devices use nicotine salt e-liquid and do not involve tobacco burning, tar, or ash.
What makes ceramic coils better?
Ceramic coils (used in GOWIF pods) provide:
✔ Stable heating
✔ Smoother vapor
✔ Consistent flavor with less burnt taste
Important updates waiting for you!
Join the GOwif insider list and stay ahead of the vape game.